luckb Terms and Conditions

These terms and conditions ("Terms") govern your relationship with the organization operating the luckb website and platform (luckb.cam). By registering on our site, creating an account, or using any of our services, you are considered to have given your full consent to these Terms.

luckb operates as a safe and reliable online entertainment platform for users in Bangladesh. We are committed to ensuring the protection and transparency of our users. The conditions below are stated clearly so that you can stay informed about everything.

These terms and conditions apply to all services, products, games, competitions, bonuses, and any form of online activity on the luckb platform. "Platform" refers to the luckb.cam website and all associated subdomains and services.

"User" or "you" refers to any person registered on luckb or applying to register. "We", "our", or "luckb" refers to the organization operating this platform.

These terms and conditions may be available in both English and Bengali. In the event of any conflict in interpretation, the Bengali version shall be considered authoritative.

1.1 Binding Nature of Terms

From the moment you access the platform, you agree to comply with all provisions of these terms and conditions. If you do not agree with any part of these terms, please refrain from using the platform.

1.2 Applicable Law

These terms and conditions are governed by relevant international online gaming laws and regulations. Users are responsible for complying with the local laws and regulations of their own place of residence.

To use the luckb platform, you must meet the following eligibility requirements:

• You must be 21 years of age or older. This service is only available to those aged 21 and above.
• You must not be a resident of any country or region where online gambling is completely prohibited.
• You may only have one active account.
• You are registering in your own name and for yourself, not as a representative of any third party.
• You are of sound mind and have full capacity to make your own decisions.

3.1 Registration Process

When registering with luckb, you must provide accurate and complete personal information. The information required at registration includes: full name, date of birth, contact address, a valid email address, and mobile number.

If any of the provided information changes, you must notify our support team immediately. We reserve the right to close accounts and forfeit all balances in the event of incorrect or false information being provided.

3.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. Do not share your login details with any third party. You are fully responsible for all activities carried out through your account.

If you suspect unauthorized access, contact us immediately through our 24/7 live chat support. luckb will never ask for your password or financial information by email or phone.

3.3 Single Account Policy

Only one account is permitted per individual, household, device, or IP address. If an attempt to create multiple accounts from the same person or household is detected, all associated accounts will be closed and all bonuses will be cancelled.

4.1 Deposit Terms

The minimum deposit amount at luckb is ৳300. Deposits are accepted via bKash, Nagad, Rocket, Upay, and bank transfer. You must use a payment method registered in your own name when making a deposit. Using a payment method registered in a third party's name is strictly prohibited.

Once a deposit is successfully processed, it will be added to your account balance immediately. If a deposit is delayed for any reason, please contact the support team.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. Withdrawals typically take 10 to 45 minutes to complete. Withdrawals may be delayed if account verification is not complete or if bonus wagering requirements have not been met.

Before processing a withdrawal request, we may ask for additional information to verify your identity and confirm the source of the transaction. This is a standard security process that is essential for the protection of everyone.

• Withdrawals must be made using the same method as the deposit.
• An alternative method may be used for withdrawals that exceed the deposited amount.
• If a transaction is already being processed, another withdrawal request using the same method may be delayed.
• In the case of suspicious activity, we reserve the right to hold a withdrawal while an investigation is underway.

5.1 Welcome Bonus

luckb offers a welcome bonus for new users. A 150% bonus on the first deposit, up to ৳15,000, is provided. To claim this bonus, the following conditions must be met:

• Bonus turnover/wagering requirement: the combined amount of the initial deposit and bonus must be wagered 25 times.
• If the wagering requirement is not met within the specified time, the bonus may be cancelled.
• Each user can receive the welcome bonus only once.
• If a specific code or promotion is specified at the time of claiming the bonus, it must be applied correctly.

5.2 Other Bonuses and Promotions

luckb regularly runs various promotional offers, reload bonuses, cashback, and special events. Each promotion has its own terms and conditions. Please read the specific terms and conditions of a bonus carefully before accepting it.

5.3 VIP Program

luckb runs a five-tier VIP program for regular players. The tiers are Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate differs at each tier — Bronze offers up to 0.3%, Silver 0.6%, Gold 0.9%, Platinum 1.2%, and Diamond 1.5% weekly cashback. Advancement to a higher VIP tier depends on your activity and participation on the platform.

6.1 General Betting Terms

All bets are entirely voluntary and placed at personal responsibility. Once a bet has been accepted, it cannot be cancelled or changed — except in certain specific circumstances, such as event cancellation or irregular pricing. The platform's decision in determining bet outcomes is final and binding.

6.2 Sports Betting

In the sports betting section, you can place bets on various sports events including cricket, football, and kabaddi. Special bets are available for BPL, IPL, T20 World Cup, and ICC tournaments. Each event has its own odds and rules.

6.3 Casino Games

luckb offers slots, live casino, fishing games, and many other types of games. All games are operated using certified Random Number Generator (RNG) technology. We are committed to ensuring the fairness and transparency of games.

The rules and RTP (Return to Player) information for each game can be found in the game window. It is recommended that you review this information before playing.

The following activities are strictly prohibited on the luckb platform. Violations may result in immediate account closure and possible legal action:

• Any form of fraud, manipulation, or exploitation of system vulnerabilities.
• Using bots, automated software, or artificial intelligence to play games.
• Using the platform for money laundering or illegal financial transactions.
• Impersonating or stealing the identity of another user.
• Creating multiple accounts to take advantage of bonuses.
• Attempting to hack or gain unauthorized access to the platform's technical systems.
• Harassment, threats, or abusive behavior toward other users.
• Creating an account using false or incorrect identity information.

8.1 Account Closure by luckb

We reserve the right to temporarily or permanently suspend or close any account, for any reason, without prior notice. This applies especially in the following circumstances:

• Violation of the terms and conditions.
• Fraud or suspicious activity.
• Failure to pass age verification or providing false information.
• Operating multiple accounts.
• Order from a court or law enforcement agency.

8.2 Account Closure by the User

You may contact our support team at any time to request the closure of your account. It is recommended that you withdraw any eligible balance before closing your account.

If you wish to close your account due to responsible gambling concerns, we offer a self-exclusion facility. For more information, please visit our Responsible Gaming page.

We give the highest importance to the privacy of your personal information. How your information is collected, used, and kept secure is described in detail in our Privacy Policy.

We use SSL encryption technology to keep all your transactions and personal information secure. Your information is not sold or transferred to third parties, however, relevant information may be provided to authorities when legally required.

luckb provides its services on an "as is" basis. We make no guarantees regarding the following:

• Uninterrupted or error-free service on the platform.
• The outcome of any particular game or any guarantee of winnings.
• The operations of third-party service providers.

luckb is not liable for losses arising from technical errors, server outages, or force majeure events. However, in such situations we are committed to ensuring fair treatment for all users.

luckb firmly believes in promoting responsible gambling. Gambling is a form of entertainment — it is not a source of income. We encourage our users to keep the following points in mind:

• Only bet an amount of money that, if lost, will not affect your financial stability.
• Set a budget and stick to it.
• Do not neglect family, work, or health because of gambling.
• Avoid placing large bets out of emotion to recover losses.
• If you feel there is a problem, use our self-exclusion feature.

For more information and support, visit our Responsible Gaming page. This service is for those aged 21 and above only.

In the event of any dispute or complaint, please contact our support team first. We review every complaint impartially and strive to provide a resolution as quickly as possible.

12.1 Complaint Process

1. Submit a complaint via live chat or by email.
2. Please mention the subject of the complaint, the date, time, and the relevant transaction ID.
3. Our team will investigate and get back to you.
4. If you are not satisfied with the outcome, you have the option to escalate the matter to a higher level.

12.2 Final Decision

luckb's decision on matters relating to game results and bet settlement is final. However, for disputes relating to financial transactions, we are committed to considering the arguments of all parties and reaching a fair decision.

luckb reserves the right to change, modify, or update these terms and conditions at any time, without prior notice. Updated terms take effect as soon as they are published.

We will try to notify you of changes via email or through a notification on the platform. However, even if you do not receive a notification, the updated terms will remain in effect. Therefore, it is recommended that you visit this page regularly.

If you continue to use the platform after any changes, you will be considered to have accepted the new terms and conditions. If you do not agree with the new terms, please stop using the platform and contact us.

If you have any questions or comments about these terms and conditions, please get in touch with us. Our support team is available seven days a week, twenty-four hours a day, in line with Bangladesh Standard Time (BST, UTC+6).

• 24/7 Live Chat Support (in Bengali)
• [email protected]