luckb's Privacy Policy
This document describes in detail how your personal information is collected, stored, and kept secure.
luckb is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes what information we collect, how we use it, who we share it with, and what steps we take to protect your information.
By using our services you are giving your consent to the processing of your information under this Policy. If you disagree with any part of this Policy, please stop using our services and contact us.
Information We Collect
To ensure a safe and smooth experience on the luckb platform, we collect the following types of information.
1.1 Information You Provide Directly
When you register on our platform or use our services, you voluntarily provide us with the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — only persons aged 21 or above may use our services)
- Email address
- Mobile number
- Bangladesh address
- National ID or passport number (when identity verification is required)
- Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account)
1.2 Information Collected Automatically
When you use our site, certain information is collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Your browsing activity and page visit history
- Login time, session duration, and activity logs
- Information obtained from cookies and similar tracking technologies
1.3 Information Received from Third Parties
In some cases we may collect information from trusted third-party sources for the purpose of identity verification or fraud prevention. This process is entirely lawful and is carried out in the interest of our users' security.
Purpose of Using Information
Information collected by luckb is used only for the following legitimate purposes:
2.1 Account Management and Identity Verification
Your information is used to create and manage your account, confirm your identity, and prevent unauthorised access to the platform.
2.2 Processing Financial Transactions
Your financial information is used to process your deposits and withdrawals. The minimum deposit amount on our platform is ৳300 and the minimum withdrawal amount is ৳800. Withdrawal processing time is generally 10–45 minutes.
2.3 Service Improvement and Personalisation
By analysing your preferences and usage patterns we provide you with more relevant service and game recommendations.
2.4 Security and Fraud Prevention
Information is used to prevent money laundering, fraud, and other illegal activities, and to maintain the security of our platform.
2.5 Customer Support
Your information is needed to resolve your issues and answer your questions through our 24/7 live chat support and email service.
2.6 Fulfilling Legal Obligations
We are legally required to comply with applicable laws and regulations and to provide necessary information to the relevant authorities.
Data Storage and Security
luckb follows industry-standard technology and practices to protect your personal information. We are committed to operating a safe and reliable platform.
3.1 Encryption and Security Measures
- SSL Encryption: All data transfers on our site are protected by SSL (Secure Socket Layer) encryption.
- Data Encryption: Sensitive information (such as passwords and financial details) is stored in encrypted form.
- Secure Servers: Our servers operate under both physical and digital security measures.
- Regular Security Audits: We regularly review the security of our systems and identify and fix vulnerabilities.
3.2 Data Retention Period
We retain your information for as long as your account is active. After an account is closed, information may be retained for as long as necessary to meet legal requirements, resolve disputes, and enforce our agreements.
3.3 Ensuring Fair Play
Gaming history and transaction records are stored securely to ensure fair play and transparency on our platform.
Data Sharing and Disclosure
luckb never sells your personal information to third parties for commercial purposes. However, we may share information in certain circumstances:
4.1 Service Providers
We work with trusted third-party service providers who assist in operating our platform, such as payment processors (bKash, Nagad, Rocket, Upay) and technical infrastructure providers. These providers may only access the information needed for their specific tasks and are required to follow our privacy standards.
4.2 Legal Obligations
We may disclose information when required by a court order, a lawful request from a law enforcement agency, or to comply with applicable law.
4.3 Prevention of Illegal Activity
Information may be shared with the relevant authorities for the purpose of identifying and preventing fraud, money laundering, or other illegal activities.
4.4 Business Changes
In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the relevant parties, but this privacy policy will continue to apply.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Essential for the core functionality of the site (login sessions, security). Without these the site will not work properly.
- Functionality Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Help analyse site performance and user behaviour, which contributes to improving our services.
5.2 Cookie Controls
You can block or delete cookies by changing your browser settings. However, disabling essential cookies may prevent some features of the site from working correctly.
Your Rights and Options
As a luckb user you have the following rights regarding your own information:
6.1 Right to Access Information
You may request a copy of the information we hold about you at any time. We will respond to your request within a reasonable time.
6.2 Right to Correct Information
If any of your information is incorrect or incomplete, you may contact us and request that it be corrected.
6.3 Request to Delete Information
In certain circumstances (such as after closing your account) you may request that your information be deleted. However, some information may need to be retained for a specific period to meet legal obligations.
6.4 Opting Out of Marketing Communications
You may request to opt out of our promotional communications (such as bonus offers or newsletters) at any time. To do so, email [email protected] or let us know via live chat.
6.5 Submitting a Complaint
If you have any concerns or complaints about the processing of your information, please contact us directly. We will consider your complaint seriously and try to provide a resolution as quickly as possible.
Age Verification and Protection of Minors
luckb's services are for persons aged 21 or above only. We are firmly committed to protecting minors.
- All users must verify their age at the time of registration.
- We do not knowingly collect information from any person under the age of 21.
- If we confirm that a minor has registered, that account will be closed immediately and the relevant information will be deleted.
- We encourage parents and guardians to monitor their minor children's internet use.
Third-Party Services
Our platform includes services from various game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and others. These providers have their own privacy policies.
Our payment partners (bKash, Nagad, Rocket, Upay) also operate according to their own data protection policies. We are not responsible for the policies of these third parties, but we only work with partners who follow high standards of security and privacy.
Changes to the Privacy Policy
luckb may update this privacy policy from time to time in response to changes in its business operations, legal requirements, or technology.
- For any significant changes we will notify you by email or through a public notice on the platform.
- Continuing to use the site after any changes will be considered as your agreement to the updated policy.
- The "Last Updated" date at the top of this page always indicates the time of the most recent change.
- For significant changes we may seek your active consent.
Have Questions About Privacy?
If you have any questions, concerns, or requests to correct information regarding this privacy policy, please contact us directly. Our 24/7 Bengali support team is always ready to help you.
For more information please also visit our Terms and Conditions and Responsible Gaming pages.